The Quality Revolution is Coming for SaaS

In three different roles across my career, I was introduced to Deming and the Toyota Lean Quality Methodology.  I lived the most recent technology iteration, agile methodologies, when I was lucky enough to work for Robert Holler and Denise Grey at VersionOne.  I went...

Deliverability from the experts at Braze

Everyday, we all experience the product of bad decision in deliverabilty or customer experience.  Especially in email.   Oversending.  Bad targeting.  Mass emails.  Bullshit personalization. Spam.  Funny how good intentions actually lead to better deliverability. 98%...